You are here:
  • Home
  • Frequently Asked Questions

Frequently Asked Questions

What do I do if I have mislaid or damaged my CSO stamp?
What do I do if my name changes during my appointment?
What do I need to do if I transfer to another Practice?
What do I do if I don't meet the bovine TB testing criteria for Tuberculin Testing revalidation?
How do I register on Sam?
What to do if I leave my current practice and my AHP status is no longer required?

What do I do if I have mislaid or damaged my CSO stamp?

If your stamp has been mislaid or damaged complete the OV45 form and send it to the APHA OV Team.

If your stamp has been stolen, you will need to contact your local Police Station for a Crime Reference Number before contacting the OV Team. A Lost Property Number is required for a mislaid stamp. This information will be required before a replacement CSO stamp can be issued.

On receipt of this information the OV Team (APHA) will arrange for a replacement stamp to be issued within 10 working days.

What do I do if my name changes during my appointment?

You will need to update your improve international account information before any action can be taken to update your Sam profile. Complete the OV57 form and send to the OV Team (APHA) who will then process the information you have submitted and will update your record within 10 working days. Copies of certificates updated with name changes can be found on Improve International.

What do I need to do if I transfer to another Practice?

You will need to update your improve international account information before any action can be taken to update your Sam profile. To request a Sam update complete the OV58 form and send to the OV Team (APHA) who will process the information you have submitted and your Sam record will be updated within 10 working days of submission. Updated certificates can be found on Improve International.

What do I do if I don't meet the bovine TB testing criteria for Tuberculin Testing revalidation?

If you think you don't meet the bovine TB testing criteria for Tuberculin Testing revalidation or need an extension in order to meet the testing requirements to revalidate, see the http://apha.defra.gov.uk/ahp/training-and-authorisation.html  instructions.

How do I register on Sam?

On completion of your OCQ(V) -TT theory training you will be prompted to register for Sam. Your authorisation as an ATT will not be granted until this is completed.

If Sam access is removed at a later date and needs to be reinstated, return the completed OV59 form to the OV team (APHA) who will process the information you have submitted within 10 working days. A known-facts letter will be sent out with log-on details to the practice address.

What to do if I leave my current practice and my AHP status is no longer required

Complete the OV56 form and send to the OV Team (APHA) who will process the information you have submitted within 10 working days.

Popular links


Sam OV support

For queries about using Sam or the initial registration process please contact the Sam support desk on:

03300 416999
Email Sam support desk