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Contact us

See the main contact details for vets below. If you are not a vet, please visit APHA contacts on GOV.UK for the relevant contact details.

Contact for APHA Vet Gateway:

To request a document in an accessible format only:

Reporting notifiable animal diseases

If you suspect a notifiable animal diseases or have animal welfare concerns, please notify APHA immediately - failure to do this is an offence.

Reporting new or re-emerging animal diseases

If you have found something new, unusual, severe, or unresponsive in relation to animal diseases, please contact the relevant Species Expert Group veterinary lead or your nearest Veterinary Investigation Centre for advice on further investigation.

Official Veterinarian (OV) contacts

See the Official Veterinarian pages for further information on who to contact about OV issues.


Telephone: 03000 200301

Official Veterinarian Team County Hall
Spetchley Road

Improve International

Telephone: 0330 2020380

OV Customer Services Manager
Improve International Ltd
Alexandra House
Whittingham Drive
Swindon Wiltshire

Sam - Online TB test submissions

For queries about using Sam or the initial registration process please contact the Sam OV support desk:

Telephone: 03300 416999

The Helpdesk is open between 08:30am – 5pm Monday to Friday.

Diagnostic service - National surveillance network

To contact APHA diagnostic services, see the national surveillance network page for APHA Veterinary Investigation Centres and partner post mortem providers.

There is also the post mortem postcode finder to find your allocated provider.

Animal Disease Testing Service (ADTS)

For help using the ADTS service:

Contact your nearest Veterinary Investigation Centre to talk about:

  • a clinical case
  • which tests you need
  • your test results

Contact the IT support team if you need technical help with the service:

Telephone: 03300 416999

The Helpdesk is open between 08:30am – 5pm Monday to Friday.

Find out more about call charges (Link to GOV.UK)