Contact us

The Vet Gateway is changing - find out more here

See the main contact details for vets below. If you are not a vet, please visit APHA contacts on GOV.UK for the relevant contact details.

Contact for APHA Vet Gateway:

To request a document in an accessible format only:

webmaster@apha.gov.uk

Reporting notifiable animal diseases

If you suspect a notifiable animal diseases or have animal welfare concerns, please notify APHA immediately - failure to do this is an offence.

List of notifiable diseases (Link to GOV.UK)
Contact APHA (Link to GOV.UK)
Sign-up to receive notifiable disease alerts

Reporting new or re-emerging animal diseases

If you have found something new, unusual, severe, or unresponsive in relation to animal diseases, please contact the relevant Species Expert Group veterinary lead or your nearest Veterinary Investigation Centre for advice on further investigation.

Official Veterinarian (OV) contacts

See the Official Veterinarian pages for further information on who to contact about OV issues.

APHA OV Team

Email: CSCOneHealthOVTeam@apha.gov.uk
Telephone: 03000 200301

Official Veterinarian Team County Hall
Spetchley Road
Worcester
WR5 2NP

Improve International

Email: enquiries@improve-ov.com
Telephone: 0330 2020380
Website: https://www.improve-ov.com

OV Customer Services Manager
Improve International Ltd
Alexandra House
Whittingham Drive
Wroughton
Swindon Wiltshire
SN4 0QJ

Central DNA Tagging Team

On return to the office/practice, OVs should package and despatch the sample capsules to the Central DNA Tagging Team, as detailed in Submission of Samples from DNA Marking Tags:

Address:

APHA
Isca Building
Manley House
Kestrel Way
Exeter
EX2 7LQ

Email: CSC.TBDNATagging@apha.gov.uk

Sam - Online TB test submissions

For queries about using Sam or the initial registration process please contact the Sam OV support desk:

Email: APHAServiceDesk@apha.gov.uk
Telephone: 03300 416999

The Helpdesk is open between 08:30am – 5pm Monday to Friday.

Diagnostic service - National surveillance network

To contact APHA diagnostic services, see the national surveillance network page for APHA Veterinary Investigation Centres and partner post mortem providers.

There is also the post mortem postcode finder to find your allocated provider.

Animal Disease Testing Service (ADTS)

For help using the ADTS service:

Contact your nearest Veterinary Investigation Centre to talk about:

a clinical case
which tests you need
your test results

Contact the IT support team if you need technical help with the service: