Service status & OV support

If you experience any problems accessing or using Sam please contact the Sam OV support desk, the contact details are given on the right.

Service status

The Service status is manually amended by APHA when they become aware of any issues or planned maintenance work affecting Sam and/or the Government Gateway.

Service status
Service
Status
Last updated

Sam

status

16/10/2018

Government Gateway

status

16/10/2018

Legend

  • Red - The service is unavailable. Please see ‘Planned maintenance and reported issues’ for further information.

  • Amber - Service is running slowly, or has intermittent problems. Please see ‘Planned maintenance and reported issues’ for further information.

  • Green - Good Service – no reported problems.

Planned maintenance and reported issues

Reported issues -Updated 16th October 2018

No reported issues

Planned Maintenance

Sam Downtime - Updated 16th October 2018

13th November 2018 from 19:00 to 07:30 on 14th November 2018

11th December 2018 from 19:00 to 07:30 on 12th December 2018

12th February 2019 from 19:00 to 07:30 on 13th February 2018

12th March 2019 from 19:00 to 07:30 on 13th March 2019

09th April 2019 from 19:00 to 07:30 on 10th April 2019

14th May 2019 from 19:00 to 07:30 on 15th May 2019

11th June 2019 from 19:00 to 07:30 on 12th June 2019

09th July 2019 from 19:00 to 07:30 on 10th July 2019

13th August 2019 from 19:00 to 07:30 on 14th August 2019

10th September 2019 from 19:00 to 07:30 on 11th September 2019

08th October 2019 from 19:00 to 07:30 on 09th October 2019

12th November 2019 from 19:00 to 07:30 on 13th November 2019

10th December 2019 from 19:00 to 07:30 on 11th December 2019

Government Gateway Downtime 16th October 2018
15th November 2018 from 21:15 to 02:45 on 16th November 2018

Sam OV support

For queries about using Sam or the initial registration process please contact the Sam support desk on:

0208 026 1092
Email Sam support desk


If you enter data in error and wish to request a Sam Data Fix, please complete this form (GEN02) and send to your local APHA office.